['
When
', 'we
', 'called
', 'SquareTrade,
', 'they
', 'said
', 'they
', 'were
', 'gonna
', 'need
', 'some
', 'things
', 'to
', 'start
', 'the
', 'claim.
', 'They
', 'said
', 'we
', 'need
', 'the
', 'original
', 'original
', 'receipt
', 'but
', 'I
', 'told
', 'them
', 'that
', 'was
', 'impossible
', 'because
', 'I
', 'bought
', 'the
', 'TV
', 'three
', 'years
', 'ago.
', 'So
', 'they
', 'said
', 'that
', 'I
', 'could
', 'go
', 'in
', 'the
', 'store
', 'and
', 'get
', 'a
', 'printout
', 'of
', 'it.
', 'They
', 'gave
', 'me
', 'a
', 'checklist
', 'of
', 'what
', 'I
', 'was
', 'gonna
', 'need.
', 'We
', 'went
', 'into
', 'Costco
', 'and
', 'we
', 'got
', 'the
', 'original
', 'receipt
', 'and
', 'then
', 'they
', 'gave
', 'us
', 'the
', 'SquareTrade
', 'information.
', 'I
', 'scanned
', 'and
', 'emailed
', 'over
', 'what
', 'they
', 'asked
', 'for.
', 'In
', 'the
', 'beginning,
', 'they
', 'gave
', 'me
', 'two
', 'options
', 'for
', 'a
', 'TV.
', 'They
', 'told
', 'me
', 'to
', 'choose
', 'a
', 'TV
', 'and
', 'that
', 'the
', 'options
', 'were
', 'both
', 'gonna
', 'be
', 'great.
', 'I
', 'took
', 'their
', 'word
', 'for
', 'it
', 'and
', 'said
', 'okay,
', 'and
', 'I
', 'chose
', 'the
', 'TV
', 'without
', 'really
', 'looking
', 'into
', 'it.
', 'I
', 'was
', 'reading
', 'up
', 'on
', 'it
', 'and
', 'the
', 'last
', 'four
', 'digits
', 'just
', 'showed
', 'where
', 'the
', 'TV
', 'was
', 'made.
', 'So
', 'it
', 'was
', 'the
', 'exact
', 'same
', 'TV
', 'and
', 'the
', 'only
', 'thing
', 'that
', 'was
', 'different
', 'was
', 'location.
', 'I
', 'push
', 'the
', 'button
', 'and
', 'about
', 'two
', 'hours
', 'later
', 'I
', 'get
', 'an
', 'saying
', 'that
', 'my
', 'TV
', 'was
', 'ordered.
', 'Then
', 'I
', 'looked
', 'at
', 'the
', 'specs
', 'and
', 'this
', 'TV
', 'was
', 'not
', 'even
', 'close
', 'to
', 'our
', 'TV.
', 'Our
', 'TV
', 'was
', 'top
', 'of
', 'the
', 'line.
', 'But
', 'that
', 'was
', 'my
', 'fault.
', 'I
', "should've
", 'done
', 'more
', 'due
', 'diligence
', 'in
', 'looking
', 'into
', 'that,
', 'but
', 'I
', "didn't.
", 'I
', 'called
', 'SquareTrade
', 'and
', 'told
', 'them
', 'that
', 'they
', 'needed
', 'to
', 'stop
', 'that
', 'shipping
', 'because
', 'the
', 'TV
', 'that
', 'they
', 'were
', 'sending
', '
out
', 'was
', 'not
', 'up
', 'to
', 'standard.
', 'It
', 'was
', 'not
', 'what
', 'I
', 'paid
', 'for.
', 'They
', 'were
', 'sending
', 'me
', 'an
', 'entry-level
', 'TV.
', 'They
', 'said
', 'that
', 'they
', 'were
', 'gonna
', 'work
', 'on
', 'it
', 'and
', 'they
', 'ended
', 'up
', 'sending
', 'a
', 'TV,
', 'and
', 'then
', 'they
', 'reversed
', 'the
', 'TV.
', 'So
', 'they
', 'called
', 'UPS
', 'to
', 'get
', 'back.
', 'Then
', 'when
', 'UPS
', 'got
', 'back,
', 'I
', 'called
', 'SquareTrade
', 'again
', 'and
', 'asked
', 'for
', 'more
', 'options
', 'that
', 'they
', 'have.
', 'They
', 'said
', 'they
', 'were
', 'gonna
', 'work
', 'on
', 'it.
', 'Then
', 'all
', 'of
', 'a
', 'sudden,
', 'I
', 'got
', 'another
', 'that
', 'was
', 'saying
', 'another
', "TV's
", 'coming
', 'out.
', 'But
', 'I
', 'never
', 'picked
', 'it
', 'at
', 'all.
', 'I
', 'was
', 'dealing
', 'with
', 'this
', 'lady
', 'named
', 'Marty
', 'who
', 'ended
', 'up
', 'being
', 'a
', 'great
', 'person.
', "She's
", 'a
', 'supervisor
', 'for
', 'the
', 'warranty
', 'support
', 'team
', 'of
', 'SquareTrade.
', 'She
', 'ended
', 'up
', 'handling
', 'everything.
', 'She
', 'told
', 'me
', 'these
', 'people
', "didn't
", 'read
', 'the
', 'notes
', 'and
', 'they
', 'ended
', 'up
', 'sending
', 'me
', 'another
', 'TV
', 'thinking
', 'that
', 'I
', 'needed
', 'a
', 'TV.
', 'Marty
', 'ended
', 'up
', 'going
', 'above
', 'and
', 'beyond,
', 'and
', 'she
', 'said
', 'they
', 'stopped
', 'that
', 'TV
', 'from
', 'coming
', 'and
', 'the
', 'second
', 'TV.
', 'They
', 'ended
', 'up
', 'refunding
', 'the
', 'amount
', 'for
', 'the
', 'TV
', 'so
', 'they
', 'would
', 'get
', 'another
', 'TV.
', 'It
', 'ended
', 'up
', 'working
', 'out.
', 'But
', 'it
', 'was
', 'a
', 'little
', 'lengthy.
', 'It
', 'was
', 'about
', 'a
', 'two-week
', 'process
', 'and
', 'it
', 'was
', 'stressful
', 'of
', 'what
', 'was
', 'going
', 'on
', 'because
', 'it
', 'should
', 'be
', 'easier
', 'than
', 'that.
', 'If
', 'someone
', 'has
', 'a
', 'top
', 'of
', 'the
', 'line
', 'TV,
', "don't
", 'try
', 'to
', 'sell
', 'them
', 'a
', 'Daewoo
', 'for
', 'a
', 'Samsung.
', 'If
', 'I
', 'give
', 'you
', 'a
', 'Lexus,
', "don't
", 'give
', 'me
', 'a
', 'Honda
', 'back.
', 'But
', 'Marty
', 'did
', 'an
', 'excellent
', 'job.
']